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FAQs

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Helicopters in our fleet allow you to carry from 3 to 7 passengers per helicopter. This number may be affected according to passenger weights and operating conditions.
However, for groups we can use several helicopters working simultaneously or make several trips according to the needs.

The hand luggage is allowed. Likewise, additional suitcases or packages may be carried as long as the authorized weights of each helicopter are met according to the total number of passengers and the operating conditions.

For operational reasons, there is a maximum weight per passenger of 120 kg and in any case the maximum authorized weight for each helicopter must never be exceeded.

Payment can be made by bank transfer or by credit or debit card. In the event that the card is chosen as a means of payment, it will be necessary to fill out the authorization for payment by card that will be sent when making the reservation and will be sent by e-mail completed and signed with the photocopy of the passport or identity document / identification document of the card holder.

Payment is made when booking.

The operations department of Mach Helicopters will contact the passengers as soon as possible in the unlikely event that this occurs.

We accept pets during flights as long as the regulations of the company’s operations manual are complied with.

For safety reasons, pregnant persons can make the flight under their responsibility and with the duty to inform the company at the time of booking.

It is allowed to fly with children always when they are over two years old and are accompanied by an adult who will act as their responsible.